Where is Pajeon Pals located?
We are a family-based business located in Vancouver, BC.
Where do you ship?
We ship worldwide.
I chose the free local pick up option, when can I pick it up?
Our pick up location is in North Burnaby near Kensington Square.
Email email@example.com to let us know when you would like to pick up your order. You can pick it up in the blue bin by the door.
Why is my order taking longer than normal?
Most orders are created and fulfilled within 2-3 business days.
With Covid-19, it has led to delays in acquiring the shirts we use for our products as well as shipping delays. For embroidered sweaters and tees, our production partner in Vancouver is working quickly to fulfill all orders, but sometimes it can take up to 6 weeks to fulfill. On average, orders are fulfilled within 7 - 14 business days.
With the large volume of orders that fluctuate throughout the year, our production partner is working as fast as they can to get your order ready with care.
If you have concerns about your order, please do not hesitate to email at firstname.lastname@example.org.
How do I prevent fading from the shirt?
- Turn your shirts inside out in the wash, preferably in a mesh bag to avoid damage to the print during wash.
- Wash in cold water
- Hang dry
- Do not bleach or iron directly on the print
How do I unwrinkle the embroidery or print on the shirts after the wash?
- Flip the shirt facing down and iron on a low-medium temperature
- Use a hair dryer/steamer on low on the wrinkled area
Does Pajeon Pals make custom designs?
Yes, if you would like to see our designs larger, smaller, or with a different alignment, feel free to email us at email@example.com or add into the notes to your order at checkout. We can make those adjustments free of charge.
Do you work with influencers for collaborations?
Yes, we do. Send us an email at firstname.lastname@example.org and introduce yourself. We may not be able to fulfill all collaboration requests, but we would love to get to know you.
If you have more questions, email us at email@example.com.